We, AHEAD HANDAL SOLUTIONS, respect the privacy of individuals with regard to personal data and are committed to protecting the privacy of our clients, subjects, and any other individuals whose data may be processed in the course of our professional work. This Privacy Policy is formulated in accordance with the Personal Data Protection Act 2010 (“Act”), which describes how your information (“Personal Data”) is collected, used, and safeguarded, as well as your rights with respect to such Personal Data.
For absolute clarity, any reference to “we”, “our” or “us” in this Privacy Policy shall include the directors, employees, and authorised representatives of AHEAD HANDAL SOLUTIONS. This Policy applies to our website, and to the collection, use, or processing of Personal Data in connection with the investigative, due diligence, and consulting services that we provide.
Information We Collect
We may collect, record, hold, store, and/or process Personal Data in the following ways:
- Directly from you – when you engage our services, submit enquiries, or provide documents or information to us.
- From third parties – including but not limited to background checks, public records, licensed databases, court records, regulatory bodies, credit reporting agencies, and other lawful sources.
- Automatically – when you visit our website, where information such as device details, IP addresses, cookies, and browsing activity may be collected.
Personal Data may include, but is not limited to:
- Name, identification details, address, and contact information.
- Employment, financial, and commercial information.
- Marital status, family connections, or other personal affiliations.
- Information regarding litigation, criminal records, or regulatory actions (where legally permitted).
- Sensitive information relevant to the investigative purpose, which may include commission or alleged commission of offences, reputation-related data, or other material gathered from lawful sources.
Purpose of Collecting Personal Data
You hereby acknowledge and consent that we may process your Personal Data for purposes including but not limited to:
- Conducting private investigations, due diligence, background checks, surveillance, and related services.
- Verifying identity and assessing suitability in relation to investigative mandates.
- Complying with applicable legal and regulatory obligations.
- Communicating with you regarding case updates, results, or related matters.
- Safeguarding the interests of our clients within the scope of law.
- Record-keeping and internal compliance in the ordinary course of business.
- Any other purpose incidental to or reasonably connected with the above.
Failure to provide necessary information may limit our ability to perform the services requested.
Use and Disclosure
We may disclose your Personal Data to the following categories of persons, where reasonably necessary:
- Our clients, for whom the investigation is carried out.
- Professional advisers, affiliates, subcontractors, or service providers assisting us in investigations.
- Financial institutions, credit reporting agencies, regulators, courts, enforcement authorities, or other governmental bodies as required by law.
- Any party to whom we are legally compelled or permitted to disclose.
We ensure that all such recipients treat your Personal Data as confidential and process it strictly for the purposes described in this Policy.
Storage and Retention
Your Personal Data may be stored in physical files at our office or in electronic systems managed by us or our service providers, including servers located within Malaysia. We will retain Personal Data only as long as necessary to fulfil the purposes stated above, or as required by law, regulation, or legitimate business interests.
Security
We strive to protect and keep confidential all Personal Data under our control. We adopt industry-standard security measures to prevent unauthorised access, disclosure, alteration, or destruction. However, as with all digital transmissions, absolute security cannot be guaranteed, and you acknowledge that you transmit information at your own risk.
Data Integrity
You are responsible for ensuring the information you provide to us is accurate, complete, and up-to-date. Please notify us promptly of any changes to your Personal Data to ensure continued accuracy.
Rights of Access and Correction
Under the Act, you have the right to:
- Request access to the Personal Data we hold about you.
- Request correction of inaccurate, incomplete, or outdated Personal Data.
- Withdraw consent to the processing of your Personal Data, subject to legal or contractual restrictions.
Requests must be made in writing to the contact details provided below, and may be subject to a prescribed fee under the Act.
Cookies and Non-Personal Data
When you use our website, we may store information via cookies to enhance user experience, customise content, and monitor site performance. You may configure your browser to block cookies, but some features of the website may not function properly.
Changes of Business Ownership
In the event our business is merged, acquired, or reorganised, your Personal Data may be transferred to the new entity, which will continue to be bound by the terms of this Privacy Policy.
Public Forums
Any communication you voluntarily disclose in public forums, blogs, or third-party platforms may become public information. We urge you to exercise caution before disclosing Personal Data in such channels.
Changes to this Policy
We reserve the right to amend this Privacy Policy from time to time. Updates will be posted on our website or communicated through other appropriate means.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your Personal Data, please contact us at inquiries@aheaddetect.com.my